Returns

Terms & Conditions

WE’RE ALWAYS HERE TO HELP YOU

All Sales Are Final.

However, we are happy to offer an exchange or store credit if the returned items meet our conditions. To qualify, items must be new, unused, unwashed, and unworn, and the return request must be made within seven (7) days from the delivery date.

If you have any questions about clearance products, please contact us before purchasing to ensure you fully understand what you are ordering.

ORDER ISSUES

If you receive your order and encounter any issues—such as problems with hair quality, color, or length—please contact us immediately:

📞 Call: 602-563-2668

📧 Email: orders@jrbbundles.shop

When emailing, please include a detailed explanation of the issue along with photo proof so that we can review and process your request promptly.

EXCHANGE POLICY – FREQUENTLY ASKED QUESTIONS

1. Can I exchange my order?

Yes! Exchanges are accepted within 7 days of delivery. Please email us photos of the shipping label and the item received for verification. Once we review your case, we’ll work quickly to resolve the issue.

After 7 days, we are unable to process any exchanges or returns.

2. What is the exchange period?

Exchanges are only available for orders placed within 7 days of the delivery date.

3. Do I need to pay for shipping?

Yes. Customers are responsible for shipping costs and any price differences related to the exchange. We will provide you with the correct return address once your request is approved.

4. Can I send my exchange without contacting you first?

No. Please contact us before sending your exchange. Our return address may differ from our original shipping address, and we need your shipping company and tracking information to ensure smooth processing.

5. When will I receive my exchange?

Once we receive and inspect your returned item, we will process your exchange or store credit within 1–2 business days.

For fastest service, we recommend using UPS, which typically delivers within 2–5 business days.

6. How can I contact you?

📧 Email: orders@jrbbundles.shop

📞 Phone: 620-563-2668

We guarantee a response within 24 hours and are always happy to assist!

QUESTIONS?

If you have any other questions, please don’t hesitate to reach out at orders@jrbbundles.shop .

🖤 We’re always ready to help

FAQ

What is your policy?

We accept returns within 7 days.

How to initiate a return?

Contact our support team for instructions.

Are there any return fees?

Yes, we do charge a return fees.

What items are returnable?

Only unopened hair bundles.

How long is the refund?

Refunds are processed within 7 days.

Can I exchange my item?

Exchanges are allowed for defective products only.

Contact Us

Get in touch for return policy.